Frequently Asked Questions


How much time do I need to give?

Many volunteers have regular shifts each week, either in the mornings or afternoons. We have a rota for each department, and can offer options for those who are unable to commit to regular slots. The decision on how many shifts you can do is entirely up to you!

What training will I get?

All our volunteers are given comprehensive training. This will be either be done by shadowing another volunteer who has been doing the role for some time, or be delivered by a member of staff who you will be working with. In addition to this, we offer regular training sessions in HIV Awareness which are available for free to all volunteers.

Can I have time off?

Of course you can! You are not an employee, and we appreciate that volunteers often have other commitments and responsibilities to deal with. If you know in advance that you are going to be away, for example on holiday, then the more notice you can give us the better, so we can try and find another volunteer to cover your absence.

Who do I speak to if I have a problem?

If ever you encounter any challenges or difficulties in your volunteering role, we always recommend that you speak to your line manager first. If you are unable to resolve an issue, then please contact the volunteer coordinator who is always available to discuss issues relating to your volunteering role. For serious issues, we have a grievance procedure a copy of which is available on request.

If you have time and energy to spare, and you care about people living with HIV, we want to hear from you!!! (please)

Sometimes it can be good to have a chat about what to expect before applying to be a volunteer. If you are interested in volunteering at one of our shops, our staff will be happy to talk with you in the first instance. Please bear in mind that experienced volunteers manage our shops in a Supervisor role from time to time, and although they will be happy to talk with you about their volunteer experience, it is a good idea to call and arrange a chat with a Manager. You can call our St. James’s Street shop on 01273 682992 and our London Road Shop on 01273 680264.

If you would like to talk about any volunteering opportunities in general,  you are always welcome to call our Volunteer Coordinator Jan Selwyn-Davis on 01273 694222 or email your questions to

Thank you SO MUCH for considering volunteering to support The Sussex Beacon.